FAQ

1. Which countries do we ship to?

We ship worldwide. Wherever you live, you can order from our shop.

2. Which companies handle shipping? How much does shipping cost? Will I receive tracking information?

All packages outside the EU are shipped by FedEx. Within the EU, we also use DHL, GLS, DPD and UPS. Every shipment includes tracking. Once your order has been shipped, you will automatically receive the tracking information by email. Shipping is included in the product price, so there are no additional shipping charges.

3. How is payment processed in the store?

Payments are processed through PayPal. You do not need a PayPal account to place an order. Simply select the card payment option during checkout.

4. How long does it take to process an order?

Standard orders are usually completed within 14 business days. Made-to-measure orders may take up to 21 business days. For made-to-measure garments, production time is counted from the day we receive the customer's complete and correct measurements. FedEx delivery usually takes 3–7 days.

5. Can I request modifications to a design?

Yes. Each garment is made specifically for the customer. We can discuss individual modifications. Small modifications are usually free of charge, while more complex changes may require an additional fee.

6. Why do we need your phone number?

We do not use your phone number to call you. However, FedEx requires the recipient's phone number for delivery, so we cannot ship an order without it. PayPal does not always provide the customer's phone number, which is why we ask for it during the ordering process.

7. I have a latex allergy. Can I wear your clothing?

If you have a latex allergy, you must not wear latex clothing, including our products. This warning specifically concerns latex allergies. People with certain food allergies, particularly banana allergy, may also be more likely to have a latex allergy.

8. Do you have a showroom? Can I visit you?

We do not operate a showroom and our workshop is not open to visitors. All FOCH garments are made to order and shipped directly to our customers, so we do not maintain showroom stock. Our production methods are proprietary, therefore the workshop is not open to the public.

9. How much customs duty do I have to pay?

The price you see includes all applicable charges. For orders shipped outside the EU, we cover applicable taxes and customs duties. For orders within the EU, VAT is included. Shipping is also included in the product price, so you do not pay any additional shipping charges.